Frequently Asked Questions

1. What are your operations hours? 

We are open from 12pm - 9pm daily. All orders will need to have a minimum of 2 hours advanced notice for the restaurant to prepare your order. 


2. What is the minimum order? 

There is no minimum order. 


3. How do I know the order went through? 

You will receive a confirmation email from us, clearly stating your selected pick-up time slot. 


4. What do I need to show at the restaurant to pick-up my order? 

Please show your confirmation email (no printed email is required). 


5. Can I cancel my order? 

In the event that you have confirmed and submitted your orders, no cancellations are allowed.


6. What is your payment mode? 

We accept payment via PayPal at the moment. If you do not have a PayPal account, you can pay via credit card though the PayPal payment gateway. 


7. Do you accept Imperial Treasure gift vouchers via Order and Collect? 

No, Imperial Treasure gift vouchers are only available for use at the restaurant. 


8. Can I order in advance? 

Yes, you can order up to 5 days in advance. 


9. What information do you collect? 

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or other relevant information.


10. How to you manage our information?

Please refer to our Privacy Notice.


11. How do I provide feedback? 

Please email us at uk.estore@imperialtreasure.com.